Help Center
Account & Billing
Plans, seats, billing, and account security.
What Is Included in the Professional Plan
See exactly what Professional includes — quotas, seats, and the feature set that makes it the common team choice.
Comparing All Six Surveti Plan Tiers and Their Included Limits
Compare Free, Solo, Professional, Team, Research Team, and Enterprise side by side across every included limit.
When to Upgrade from the Free Plan to Solo
Know the signals that mean you've outgrown Free — and exactly what Solo adds for $29 a month.
Research Team Plan Features and Who It Is For
Research Team is the tier for genuine market-research work — MaxDiff, Conjoint, advanced crosstabs, and priority support.
Enterprise Plan Custom Pricing and Unlimited Quotas
Enterprise removes every quota and adds SSO and custom email domains — priced individually through sales.
Annual Billing Discounts Across All Paid Plan Tiers
Pay annually and every paid tier drops in price — here's exactly how much you save on each.
Switching Between Monthly and Annual Billing Cycles
Change how often you're billed — the toggle at checkout for new subscriptions, the billing portal for existing ones.
How Builder Seats and Viewer Seats Differ in Surveti
Surveti counts two kinds of seat — understand which roles consume which, so you don't buy the wrong one.
Full Builder Seat Counts Included in Each Plan Tier
How many builder seats each plan includes, and what happens when you try to invite past the limit.
Adding Extra Builder Seats as a Monthly Add-On
Need one more builder than your plan includes? Buy extra seats at $15/month each instead of upgrading a whole tier.
How Completes Overage Billing Works at $0.10 Per Response
On a paid plan, collection never stops — completes beyond your quota accrue as overage at $0.10 each.
What Counts as a Billable Complete in Surveti
The exact rule for when a response consumes one of your monthly completes — and what never counts.
Monthly AI Credits: Allowance Resets and Purchased Top-Up Packs
How AI credits work — your monthly allowance, what consumes it, and how top-up packs behave differently.
Downgrading Your Plan and When the Change Takes Effect
Move to a smaller plan through the billing portal — and know what you lose when the tier drops.
Removing a Team Member from a Workspace
Remove someone's access when they leave the team — and free the seat they were using.
Viewing Your Current Usage on the Billing Dashboard
Check every meter — completes, seats, projects, storage, AI credits, transcription — for the current billing period.
Changing a Team Member's Role After Invitation
Promote or demote an existing member — and understand when the change costs you a seat.
Upgrading Your Plan and How Prorated Billing Works
Upgrade to a bigger plan — through checkout the first time, or through the billing portal if you're already subscribed.
Inviting a New Team Member to Your Workspace
Send an email invitation with the right role — and know what happens if you're out of seats.
Owner Versus Admin: What Each Role Can and Cannot Do
Owner and Admin look similar day to day — the difference shows up around billing and authority.
Understanding the Six Workspace Roles in Surveti
Surveti has six workspace roles in a clear hierarchy — here's what each one is for and which seat it consumes.
How to Open a Support Ticket and Which Plans Qualify
Support tickets start on Solo; Research Team and Enterprise get priority. Free plans have the knowledge base.
Updating Your Payment Method via the Stripe Billing Portal
Change the card on file through the Stripe billing portal — Surveti never stores your card details.
Starting a 14-Day Free Trial on a Paid Plan
First-time subscribers get 14 days free on any paid plan — here's how it starts and who qualifies.
API Key Scopes: Read-Only Versus Read-Write Access
Decide whether a key can change your data — one checkbox that's worth thinking about before you tick it.
Viewing and Downloading Past Invoices in Surveti
Get your billing history and downloadable invoices from the Stripe billing portal.
Creating and Revoking API Keys in Surveti
Create an API key to connect scripts, CI, or an AI agent — and revoke it the moment it's no longer needed.
What Happens When a Payment Fails and Your Account Is Past Due
A failed payment doesn't cut you off immediately — here's the sequence, and the point where you actually lose your tier.