The problem
- NPS and CSAT scores tell you the temperature but never the cause.
- Open-ended answers arrive one word deep: "fine", "slow", "good".
- Feedback lands in a spreadsheet nobody opens after the first week.
- Follow-up requires a second survey and a second reason for people to ignore it.
How Surveti helps
Purpose-built loyalty questions
NPS, CSAT, and CES with the standard scoring done for you — promoters, passives, and detractors calculated automatically.
AI that probes on the spot
When a respondent gives a thin answer, the engine asks a natural follow-up in real time, so "the app is slow" becomes a specific, usable insight.
Live dashboards the team will actually use
Share a live report link with client viewers or stakeholders — no export, no stale PDF, no license per viewer.
Incentives that lift response
Attach respondent incentives to boost completion on the audiences that are hardest to reach.
A typical workflow
- 01
Pick an NPS, CSAT, or CES template and set your scale.
- 02
Turn on AI probing so thin open-ends get a follow-up automatically.
- 03
Send by link, email, or embed it in your product.
- 04
Watch scores and verbatims land on a live dashboard you can share.
Frequently asked questions
Do you calculate NPS automatically?
Yes. The NPS question type buckets responses into promoters, passives, and detractors and computes the score for you, with the distribution shown on the live report.
How does AI probing work on feedback surveys?
When an open-ended answer is too short or vague to be useful, the engine inserts a natural follow-up question in the moment. It runs on AI credits, which are included on every plan.
Can I share results without giving everyone a seat?
Yes. Paid plans include client viewer seats — read-only access to live reports — so stakeholders can follow along without a full builder seat.