Help Center
Results & Analysis
Dashboards, crosstabs, exports, and reporting.
Reading the NPS Score Card with Promoter and Detractor Segments
Read your NPS card — the headline score plus the promoter, passive, and detractor split behind it.
Interpreting Mean and Distribution Charts for Rating Scale Questions
Read a scale question's card — the mean, min, and max plus the distribution across every scale point.
Reading Your Survey Results Dashboard at a Glance
Understand what the results dashboard shows — a live summary card per question, auto-refreshing as responses arrive.
Switching Between Bar and Pie Chart Views on Choice Questions
Toggle a choice question's summary card between bar and pie views to suit what you're comparing.
Building Your First Cross-Tabulation Table
Break one question's answers down by another — the core move of survey analysis — in the Crosstabs workspace.
Adding Top-2-Box and Bottom-2-Box Net Rows to a Crosstab Table
Summarize a scale with net rows — combining the top or bottom two points into a single, reportable number.
Adding and Removing Banner Variables in the Crosstab Workspace
Control which groups appear as columns in your crosstab, and save a banner you'll reuse across tables.
Switching the Metric Between Count and Column Percentage in a Crosstab
Change what each crosstab cell shows — Count, Col %, Row %, or Index — to answer different questions from one table.
Filtering Crosstab Results to Clean Respondents Only
Apply filters so your crosstab reflects only the respondents you want to analyze — completes, clean records, or a segment.
Exporting Survey Responses as a Flat CSV File
Download your raw survey responses as a CSV — one row per respondent — for analysis in Excel, R, or anything else.
Excluding Fraud-Flagged Responses from Analysis and Exports
Keep flagged respondents out of your numbers — in exports with one checkbox, and in analysis with a filter.
How the Net Promoter Score Is Calculated from Survey Responses
Understand exactly how your NPS number is derived from 0–10 answers, and what it does and doesn't tell you.
Controlling PII, Open Ends, and Weights Included in an Export
Decide exactly what goes into your export file — personal data, verbatim text, and survey weights are each opt-in.
Running AI Sentiment and Theme Extraction on Open-Ended Responses
Turn a pile of verbatim answers into sentiment scores and ranked themes with one AI run.
Browsing Verbatim Responses and Sentiment Scores in the Text Analytics View
Read every open-ended answer with its sentiment score and theme tags, page by page.
Generating a Shareable Public Link to a Report
Share a report with stakeholders via a link — no Surveti account or seat required for them to read it.
Understanding Statistical Significance Badges in Crosstab Cells
Read the significance letters in crosstab cells to tell real differences between groups from random noise.