Getting Started

What Happens When You Hit Your Free Plan Response Cap

Updated

When a Free workspace reaches 100 completes in a month, new respondents are paused — your data is safe, and collection resumes next month or the moment you upgrade.

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Overview

When a Free workspace reaches 100 completes in a month, new respondents are paused — your data is safe, and collection resumes next month or the moment you upgrade.

What exactly happens

  • New respondent sessions are blocked. Someone opening your survey link sees that the survey isn't accepting responses right now.
  • Respondents already mid-survey can finish. The cap only gates new starts; in-progress sessions complete normally.
  • Nothing is lost. All collected responses stay in Results, exports keep working, and your surveys stay Live — they just don't admit new respondents.

Your options

  1. Wait for the monthly reset — the counter resets on the 1st of each month at 00:00 UTC, and your link starts accepting respondents again automatically.

  2. Upgrade for immediate reopening — go to Settings → Billing → Change plan and pick Solo ($29/month, 1,000 completes) or higher. New sessions are allowed as soon as the upgrade lands. The Change plan section of the billing page

  3. Plan the send for early month — if you expect ~100+ responses, launch just after the reset so the whole batch fits inside one window.

Tips

Tip: Watch the Plan usage meter on your dashboard as you distribute — if you're at 80/100 mid-campaign, decide about upgrading before the link goes dark on respondents.

Note: Screen-outs and partials with 5+ answered questions count toward the 100 — see Understanding Monthly Response Limits by Plan for the exact counting rule.

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