Importing Contacts from a CSV File into a Contact List

Overview

Bulk-import contacts from a CSV into an Audience list so you can invite them to surveys by email. One upload turns a spreadsheet into a reusable, deduplicated list.

Step-by-step

1. Open Audience and pick a list — click Audience in the top nav, then open a list (or create one with New list).

2. Click Import CSV — upload a file with at least an email column; firstName and lastName columns enable personalization.

3. Map the columns — match your CSV headers to email, first name, and last name.

4. Confirm the import — contacts are added to the list, deduplicated by email, and their addresses are stored encrypted (shown masked in the table).

Tips

Tip: Clean the CSV first — one email per row, a header row, no merged cells. A tidy file imports without surprises; a messy export from another tool usually doesn't.

Note: Emails are encrypted at rest and displayed masked (e.g. av*@example.com) to protect respondent PII. That's expected — the full address is still used when you send.

Related articles

• Understanding Which Contacts Are Suppressed and Why — who won't receive email
• How to Create and Send Your First Email Campaign — invite the imported list