How Respondents Resume an Incomplete Survey Using Their Resume Token

Overview

Respondents who leave partway through can return and pick up where they left off using a save-and-continue link — so a long survey doesn't lose people who get interrupted.

How it works

• Progress is saved as they go. A respondent's answers are retained against a unique resume token tied to their session.
• They return via a save-and-continue link. The link reopens the survey at the point they stopped, with earlier answers intact.
• No account needed. The token is the key — anyone with that respondent's link resumes that respondent's session.

Step-by-step (respondent side)

1. Start the survey and answer some questions — progress is retained automatically.

2. Use the save-and-continue link — the taker offers a link to copy or email that returns them to the same place later.

3. Come back anytime — reopening the link resumes the session mid-survey.

Tips

Tip: Save-and-continue matters most on long or multi-session surveys (diary studies, detailed B2B questionnaires). For a 2-minute survey, most people just finish in one sitting.

Note: The resume token is personal — it carries that respondent's answers. Respondents shouldn't share their resume link, or someone else could continue (and alter) their session.

Related articles

• How Preview Mode Works Without Recording Real Respondent Data — testing the real flow
• Preventing Duplicate Responses by Enabling Re-Entry Lock — after completion