Collecting Webcam Video Responses from Survey Participants

Overview

Ask respondents to record a webcam video or audio answer for richer, qualitative feedback than text can capture — tone, expression, and detail in the respondent's own voice.

Prerequisites

• Video Response is available on the Professional plan and above; recordings count toward your plan's storage.

Step-by-step

1. Add the question — click + Question and choose Video Response.

2. Pick the Mode — Video + audio for a webcam recording, or Audio only when you just need voice (lower friction, smaller files).

3. Set Max seconds — cap the recording length so answers stay focused and files stay manageable.

4. Ask a specific prompt — "Show us how you currently solve this" gets a usable clip; "Any thoughts?" gets awkward silence.

Tips

Tip: Video asks a lot of respondents — expect lower response rates than text. Make it optional (or soft-required) and reserve it for moments where seeing and hearing the answer genuinely matters.

Note: Respondents must grant camera/microphone permission in their browser, which some decline. Always offer a text fallback question for those who can't or won't record.

Related articles

• Enabling Auto-Transcription for Video Response Questions — turn recordings into searchable text
• Adding an Open-Ended Essay Text Box to Your Survey — the text fallback