Customizing the Screen-Out End Screen Title and Body Text

Overview

Write your own message for disqualified respondents instead of the default screen-out text. It's the last thing a screened-out person sees, so a courteous message protects your brand.

Prerequisites

• Screen-out logic on at least one question — see Routing Disqualified Respondents to a Screen-Out Disposition.

Step-by-step

1. Open Survey settings — in the builder, open Tools → Survey settings and scroll to End screens.

2. Fill in the Screened out screen — set a Title and Message. This screen is "Shown when logic disqualifies them". Leave blank to use the default.

3. Personalize if useful — pipe an answer with ${Q1.selectedOption} or embedded data with ${ed.firstName}, just like the completion screen.

4. Save and test — click Save, then trigger a screen-out in the Test tab to see your message.

Tips

Tip: Be brief and gracious — these respondents gave you their time. "Thanks — this study needs a different profile, so we'll stop here" reads far better than a blunt "You do not qualify."

Note: The Screened out screen is separate from the Completed screen. Someone routed to TERMINATE sees this one; someone who finishes or is sent to END sees the completion message.

Related articles

• Routing Disqualified Respondents to a Screen-Out Disposition — set up the logic first
• Customizing the Survey Completion Screen Message — the completion screen